Refund policy

Refund, Return & Replacement Policy

Your happiness matters to us. If something isn't quite right, we'll make it right.

Our 30-Day Window

You have 30 days from the day you receive your order to request a replacement or a return.

To be eligible, items should be:

Unused and in the same condition you received them
In their original packaging
Accompanied by proof of purchase (order number or receipt)

Replacements Come First

If your item arrives damaged, faulty, or not as described, we'll gladly send you a replacement — this is our preferred way to make things right and get you the piece you love.

Returns

If you'd still prefer a return after we've offered a replacement, we're happy to arrange one within the 30-day window. Just reach out and we'll walk you through it.

1-Year Quality Guarantee 💙

We stand firmly behind our pieces. Every item comes with a 1-year guarantee on quality — specifically against tarnishing and discoloration under normal, everyday wear. If the finish on your piece doesn't hold up within a year of your purchase, contact us and we'll take care of you.

Please note: this guarantee covers the finish of the piece. It does not cover breakage, clasp or fastening failure, accidental damage, or misuse.

How to Start a Request

It's easy:

Email us at kharzezarkashop@gmail.com or DM @kharzezarka on Instagram
Include your order number and a photo of the item
Tell us what happened — we'll take it from there!

Refunds

Where a refund is agreed, it will be processed after we receive and inspect the returned item. We'll let you know once it's approved and on its way back to you.